Privacy Policy

Last updated: 9/30/2026

This policy is a starting template. It is not legal advice — please have your own legal counsel review and finalize it before relying on it in production.

1. What DialSeat is

DialSeat is an AI voice host for restaurants. We operate the software, hosting, and AI infrastructure that allows participating restaurants to answer calls, take reservations, and respond to guest questions 24/7.

2. Information we collect from restaurants

When a restaurant signs up, we collect:

  • Account details: name, email, role.
  • Restaurant profile: address, phone, opening hours, menu highlights, FAQs, reservation rules, escalation contacts.
  • Authentication metadata such as last sign-in timestamps and IP for security.

3. Information we collect from callers

When a caller interacts with the AI host (live phone, simulator, or website widget), we may collect:

  • Name, phone number, and email if provided.
  • Reservation details (date, time, party size, special requests).
  • SMS-consent status when SMS confirmations are offered.
  • Call transcripts and short summaries generated by the AI.
  • Call audio recordings, only where lawful and where the caller has been notified.

This information is shared with the restaurant the caller phoned. We do not sell caller information.

4. How reservation data is used

Caller-provided reservation data is used to create the booking, confirm it via email or SMS where enabled and consented to, and surface it on the restaurant's dashboard. It is retained only as long as the restaurant needs it for operational and record-keeping purposes.

5. Third-party service providers

We use vetted infrastructure providers, including:

  • Hosting & database (Supabase / Lovable Cloud).
  • AI voice & language models (e.g. ElevenLabs, OpenAI / Google).
  • Email & SMS delivery providers (only when confirmations are enabled).

Each provider only receives the data necessary to perform their function and is contractually required to protect it.

6. Data retention

Restaurant profile data is retained for the life of the account. Call transcripts and reservations are retained for as long as the restaurant requires them, subject to applicable law. You can request deletion of your data by contacting us.

7. Caller rights

Depending on your jurisdiction (e.g. GDPR, CCPA), you may have the right to access, correct, or delete personal data we hold about you. Please contact the restaurant you called, or contact DialSeat directly.

8. Contact

Questions about this policy? Email hello@dialseat.ai.